Frequently Asked Questions
General
Can I get a demo of STX?
Yes, you can schedule a free demo of Inspire by STX on our Demo page.
What if I already use a different software?
Do you offer live support and education?
Yes, training and education are important to us as part of our overall service to clients. We ensure that you are properly trained in the use of our software by making available personalized sessions, as well as providing a library of training and general educational videos that can be accessed at any time.
You can also find STX conducting educational sessions at industry conventions throughout the year.
Do I have to sign a contract?
No! Inspire is a monthly subscription service, which means you only pay a flat rate every month and are free to cancel at any time, for any reason.
Do you offer a payment plan?
Inspire by STX is a cloud-based monthly subscription service; no contract is required.
How many versions of STX are available?
STX comes in a single version that is easy to operate and sophisticated enough to meet the needs of any business, regardless of size.
Inspire by STX is our cloud-based Internet version and runs on any device, any time, anywhere.
What kind of desktop and mobile devices can I use with STX?
Inspire by STX runs on any desktop and device, anytime, anywhere via an Internet connection.
Does STX operate in the cloud?
Inspire by STX is a cloud-based program. With an Internet connection, you can access Inspire by STX on any desktop and device, anytime, anywhere.
Can STX provide me with a summary of my KPIs (Key Performance Indicators)?
Yes, both versions of STX include in-depth, printable reporting that informs on a variety of KPIs.
Do you attend conferences and trade shows?
Yes, we can be found at a variety of events throughout the year. Visit our Events page for a look at our current events schedule.
Inspire by STX
Who is Inspire by STX best suited for?
Inspire is best for businesses who book appointments, keep client records, take payments, manage inventory, market to their customers, and want to report on areas such as client retention, productivity, and goals.
What types of businesses use your software?
We service a wide variety of industries. We have clients who run hair salons, nail salons, spas, tanning salons, massage services, barbershops, gyms, yoga studios, pilates studios, personal trainers, medical practices, tattoo shops, pet grooming services, auto repair shops, and more!
What features are available through Inspire by STX?
Inspire by STX offers a comprehensive feature set for small businesses including appointment scheduling, online booking, client management, marketing tools, employee management, checkout and more.
Can I update the employee PIN number for clocking in and out?
Yes, you can update this information on the Worker’s record.
Select Setup and choose Setup Workers.
From here select Worker Details and choose the worker you would like to adjust.
In the Profile tab on the right side of the screen, you can access the editable PIN field.
Why can I not book a certain service online?
In order to book a service online you need to allow the Worker to be bookable online for the service.
You can access these settings in the Setup Workers in the Worker Details area.
Once you click on the Worker name, go to the Services tab to allow the services to be booked online for the Worker.